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Ordering/Shipping Information & Instructions
(Updated August 9, 2009. Please read carefully before you place an order! Terms are subject to change, so please read the latest update before ordering.)
Ordering Information:
At this time we only accept orders from and ship to the US, including military bases. Please be aware that shipping to military bases, Hawaii and Alaska may be more costly and take longer than what is quoted in our shipping chart.
Orders may be placed via shopping cart, email, or by phone using Visa/Mastercard, or PayPal Secure Server. You DO NOT have to have a Paypal account in order to use this service! However if you want to get an account, you can sign up HERE. It is FREE to sign up!
Shipping Information:
Please be aware that we keep small quantities of product in stock to assure that you are receiving the freshest product possible from our roaster. Therefore if we run low on product, we will contact you if there will be a shipping delay. These delays are rare.
All orders ship in 3-10 Business Days (business days do not include weekends or holidays, therefore it could take up to 14 days) from the receipt & clearing of payment. If we run low on a product and it will take longer for shipping, you will be notified. If it is just one or two items out of an order of several items, you will have the option of waiting and having it shipped all together, or we can ship the items separately.
During busy holiday seasons, your order may take up to 12-20 business days to ship depending on the product ordered, i.e. special order products! Please be prepared for these longer shipping times during Christmas, Valentine’s Day, Mother’s Day, Father’s Day and other “gift giving” holidays!
We use USPS to ship. All orders are shipped via Priority Mail, and sometimes Parcel Post, or First Class if needed, depending on the size of the order. Shipping is QUOTED at the time of order and the quote will sometimes be higher than actual shipping. Actual shipping will be calculated and adjusted at the time your order ships. If the quoted price is a little less than what you paid, we will take what you have paid. If the quoted price was a LOT less, then we will invoice you for the difference. If you over pay on shipping, the difference WILL be refunded. If you are paying via Money Order, and you over pay on shipping we will gladly send you a coupon for the difference on a future order!
We are not responsible for shipping errors due to incorrect addresses being entered at check out. Customers who provide incorrect addresses will be responsible for additional shipping costs and products can not be returned.
PLEASE NOTE: Shipping to Hawaii, Alaska and Military Bases tends to cost more than shipping to the 48 continental states. You WILL be billed the difference once your order has been packed and is ready for shipping. The order will NOT ship until the balance is paid!
If you receive a damaged shipment, you will need to save all parts of the shipment, and you are encouraged to take a photograph of the damaged items.. DO NOT discard any of the broken/damaged items, the packaging, or the box! Once we receive the confirmation that your shipment was damaged, we will ship you out another order to replace the damaged items. We DO reserve the right to refuse reshipment until you have shipped damaged items back, OR until we have full confirmation that you DID indeed receive damaged items.
**Due to the nature of our products and state safety regulations for food type items we are unable to accept returns.**
We cannot be responsible for orders that are left on the front porch, etc. and then disappear. If the USPS states that the order was delivered, and it is missing, then we cannot be held responsible for sending out a replacement. If you live in an area where this is likely then tell us AHEAD OF TIME and we will include a Signature Confirmation Request with your order for a small additional fee!
Coffee/Cocoa/Cookie/Etc. flavors are a matter of taste, and we cannot issue a store credit for something you “just didn’t like”. We do guarantee replacement in the event that the product is of substandard quality or was damaged in shipment. In this case, we REQUIRE that you send the original packaging back to us so that we have all of the information we need to contact our suppliers. If we test the other items in the same lot numbers and find them to be acceptable, we reserved the right to deny any replacement or store credit!
Shipping Fees:
(Please keep in mind this is an approximate shipping rate. Your actualy shipping rate in the shopping cart could be slightly different depending on the weight of the items in your order.)
$0.01-$15.00………$8.95
$15.01-$30.00………$9.95
$30.01-$65.00………$13.45
$65.01-$100.00………$15.45
$100.01-Up………$21.60
Actual shipping may be more; you will be invoiced for the difference if necessary.
Please be aware that A Love of Coffee, packs all products carefully using clean recycled materials including packing peanuts we have received in our own shipments, paper shreds, and sometimes plastic grocery store bags. We believe in protecting our environment and keeping your costs low by using these reusable materials.
Secret Pal Orders:
A Love of Coffee is Secret Pal friendly! If you wish to place an order for your Secret Pal, then please use the recipient's name in the "Shipping" field during checkout and indicate in the "Comments" area that it is for that reason! We will keep your secret by sending a blank packing slip. And they can beg and plead with us and we won't tell them anything:o)
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